以客为尊 倾心服务

  中国东方航空股份有限公司“凌燕”服务品牌自1989年5月4日成立以来,秉承着“凌云高飞,追求卓越”的精神,随着东航的发展越飞越高。
          作为被共青团中央、民航局评为的首批“全国青年文明号”,“凌燕”还先后获得“全国五一劳动奖状”、“全国民航精神文明建设标兵”、“全国民航先进集体”、“全国杰出青年文明号”等诸多荣誉和称号,2012年5月4日,“凌燕”更是作为民航系统唯一代表前往首都北京人民大会堂接受胡锦涛等党和国家领导人的亲切接见,始终以领头雁的姿态走在服务行业的前列,不断创新、突破自我。
   “凌燕”发展至今,已经成长为东航一流服务品牌的载体,坚持以“精致 时尚 优雅 创新”的姿态,用“以客为尊、倾心服务”的理念和“与爱一起飞翔”的品牌口号,为旅客提供“精准 精细 精致 精彩”的空中服务,营造完美的旅行体验。
  Brief on Lingyan of the China Eastern AirlinesLingyan, a model crew created by the China Eastern Airlines on May 4th 1989, is its branding service. The word "Lingyan" in Chinese means "fly higher to pursue excellence". The crew was awarded many honors including the National Youth Civilization by the Central Committee of the Communist Young League and the CAAC respectively, the National "51" Labor Medallist, the CCAC Spiritually Construction Civilization, the CCAC Advanced Group, the National Outstanding Youth Civilization. As the only civil aviation delegate, Lingyan crew was received by President Hu Jingtao and the other state leaders in the Great Hall of the People on May 4th 2012. Lingyan always develops the spirit of the head "wild goose" to make innovations and breakthrough self. Nowadays, Lingyan aiming to provide exquisite, fashionable, elegant and creative service, nowadays, has developed into the first class service of China Eastern Airlines. With the motto of "reveres the guest to service with all heart" and "fly with the love", it brings prefect travel experience which is punctual, careful, fine and wonderful to all passengers.