2025-07-04
We have recently received reports of fraudulent phone calls impersonating China Eastern Airlines, targeting passengers in Australia. These scammers may falsely claim that your flight has been changed or cancelled and attempt to collect personal information.
Please note the following:
·China Eastern Airlines will never ask for sensitive personal details, such as credit card or banking information, via telephone calls.
·China Eastern Airlines does not handle flight date changes or refund requests via telephone calls initiated by us.
·China Eastern Airlines does not and will not initiate any form of investigation related to insurance claims.
Our official email addresses are:
·Sydney Office: infosyd@chinaeastern.com.au
·Melbourne Office: infomel@chinaeastern.au
·Brisbane Office: infobne@chinaeastern.com.au
Our official contact numbers are:
Sydney Office: 02-9373 8600
Melbourne Office: 03-8635 1000
Our business hours are Monday to Friday, 9:00 AM to 5:30 PM, excluding public holidays.
·24-hour Customer Service Hotline (China): +86 21 2069 5530
To verify any suspicious communication, always contact us directly using the email or contact number listed above.
China Eastern Airlines Oceania
July 2025