2025-07-29
Dear passengers，
We have been made aware of recent scam attempts involving individuals impersonating representatives of China Eastern Airlines Kuala Lumpur Office. These individuals falsely claim that flights have been canceled, and insurance claim is available, in an effort to trick passengers into clicking suspicious links and sharing personal information.
Please be advised that China Eastern will never request personal information through third-party websites. Do not click on suspicious links or disclose sensitive information to unverified sources. If you receive any suspicious communication, you may contact us through official channels:
24/7 Global Customer Service Hotline: +86-21-20695530
Kuala Lumpur Office: +60-3-2161 1666
Office Address: 8F, Plaza OSK, Jalan Ampang, Kuala Lumpur, Malaysia.
Office Hours: Monday to Friday, 08:30–17:00 (GMT+8), excluding weekends and public holidays.
Thank you for your understanding.
China Eastern Airlines Corporation Limited
JUL 29,2025