the Notes for Online Seat Selection
1. The seat selection service is currently only available for tickets of flights actually operated by China Eastern Airlines (hereinafter referred to as China Eastern) and Shanghai Airlines, and for adults and accompanied children who are flying domestic routes and part of international and regional routes.
3. Upon the submission of ticket refund or rescheduling, free seat reservations will be automatically canceled. Paid seat reservations can only be canceled by yourself via the original purchasing channel.
4. Log in to China Eastern's official website, app, or mobile website and go to Seat Selection & Check-in or My Order > Seat Selection Order to view or change your seat reservations. You cannot cancel your free seat reservations for international flights more than 3 times. If that limit is exceeded, you must go to the airport counter, or contact an online customer service representative to request a seat change.
5. If you would like, we can handle the procedures for you when check-in has opened for your flight (provided the necessary conditions have been met). You will be notified by SMS when your check-in has been completed. Should you choose to check in by yourself, please do so online through China Eastern's official website, app, or mobile website. If the online process is not successful, please check in at the airport counter.
6. Automatic check-in is currently only available for domestic flights actually operated by China Eastern and Shanghai Airlines (domestic codeshare flights and domestic segments of international tickets are not included) and some international flights. Self-service and automatic check-in service are not currently available for passengers with seats in an emergency exit row, who have applied for certain special services, or for unaccompanied child passengers and passengers traveling with infants. These passengers will need to check in at the airport counter.
2. We will do our best to reserve your seat, but it may be subject to change due to security needs or temporary changes in the type of aircraft used. Please note that the seat assignment at boarding is final. We appreciate your understanding.
3. Upon the submission of ticket refund or rescheduling, free seat reservations will be automatically canceled. Paid seat reservations can only be canceled by yourself via the original purchasing channel.
4. Log in to China Eastern's official website, app, or mobile website and go to Seat Selection & Check-in or My Order > Seat Selection Order to view or change your seat reservations. You cannot cancel your free seat reservations for international flights more than 3 times. If that limit is exceeded, you must go to the airport counter, or contact an online customer service representative to request a seat change.
5. If you would like, we can handle the procedures for you when check-in has opened for your flight (provided the necessary conditions have been met). You will be notified by SMS when your check-in has been completed. Should you choose to check in by yourself, please do so online through China Eastern's official website, app, or mobile website. If the online process is not successful, please check in at the airport counter.
6. Automatic check-in is currently only available for domestic flights actually operated by China Eastern and Shanghai Airlines (domestic codeshare flights and domestic segments of international tickets are not included) and some international flights. Self-service and automatic check-in service are not currently available for passengers with seats in an emergency exit row, who have applied for certain special services, or for unaccompanied child passengers and passengers traveling with infants. These passengers will need to check in at the airport counter.
7. Preferred Seats service is a service for passengers who have purchased tickets for international and regional flights actually operated by China Eastern and Shanghai Airlines that allows passengers to pay or redeem points for the seat of their choice in a specific part of the aircraft. This service is available via designated China Eastern purchasing channels. This service is suitable for adult and child passengers, but not for infants.
8. Preferred Seats service is available for online purchase before the flight closes. (China Eastern may make adjustments based on actual conditions.) For specific applicable routes, sales areas, sales time limits and prices, please refer to China Eastern's website or other official channels.
9. The Preferred Seats service does not currently permit rescheduling. To make changes, first cancel your booking (free of charge) and repurchase. Please apply for a refund via the original channel through which the service was purchased. Refunds are available within 12 months of the date of purchase.
10. If, due to the fault of China Eastern (including, but not limited to: flight cancelation, delay or involuntary rescheduling, aircraft type change, overbooking or requisition), the paid seat(s) cannot be guaranteed for a passenger but on-site check-in staff are able to arrange an equivalent seat/seats or a seat/seats in the upper class cabin, the relevant costs will not be refunded.
11. Passengers who have purchased preferred seat products and successfully upgraded to a higher cabin class should promptly request a refund through the original purchase channel. If the upgrade is completed onboard, all upgrade documents must be retained, and the refund should be requested through the original purchase channel after the trip.
12.China Eastern reserves the right to adjust the seat selection range on all aircraft and the price of the Preferred Seats.